Kebijakan Privasi

Fee Otter (the “Platform”, “we” or “us”) respects your privacy. In line with applicable data-protection laws, including the laws of the place where you live where they apply, this Privacy Policy tells you why and what personal data we collect, the period, region, recipients and manner of use, your rights and how to exercise them, and what happens if you do not provide data. It applies to feeotter.com and all our services.

Your personal data is collected by Fee Otter. You can contact us through the support channels published on the site (Telegram, QQ) or by email at contact(at)feeotter.com .

We collect, process and use personal data for these purposes:

• Performing our contract and providing the Services: accounts, rebate binding, settlement and withdrawals.
• Website and database operations: operating, maintaining and securing the site and member area.
• Customer management and service: answering support requests, handling complaints and sending notices.
• Surveys, statistics and research: analysing site usage to improve the service, presented in a form that does not identify you.
• Marketing: information about promotions and services where you consent or the law allows; you can ask us to stop at any time.
• Legal compliance and fraud prevention: complying with anti-money-laundering and other laws and regulator requests, and preventing fraud and unlawful conduct.

• Identification: name, email and profile picture provided when you log in with Google, or your email when you log in with a verification code.
• Exchange account data: the exchange UID you submit, and the fees, volume and rebates linked to that UID that exchanges provide to us under their referral or affiliate programmes.
• Financial and withdrawal data: available balance, withdrawal requests, and the blockchain wallet address you provide.
• Communications: messages you exchange with our support and your messaging-app account name.
• Network and device data: IP address, browser and device information, browsing records, and data from cookies and similar technologies.

We never collect your exchange password, verification codes, private keys, seed phrases or API keys with trading or withdrawal permission. Unless required by law, we do not actively collect sensitive data such as national ID numbers.

• Period: from collection until the purpose ends, you request deletion, or we stop providing the service; data we must keep under applicable law (for example accounting, tax or anti-money-laundering rules) or to handle disputes is kept for that period.
• Region: the countries or regions where we and our service providers (cloud, database, hosting and analytics) operate or keep servers, which may differ from the country or region where you live.
• Recipients: us; service providers processing data on our behalf (database and cloud hosting, website hosting and content delivery, analytics), only within the scope entrusted; the exchanges you bind (only UIDs and data needed to verify referral relationships and shares); and judicial, investigative or regulatory authorities entitled by law.
• Manner: automated or non-automated collection, processing, use and international transfer within the purposes above.

We do not sell your personal data.

To the extent applicable law gives you these rights (their exact scope depends on where you live and other applicable law), you may, for your personal data:

• enquire about or request to review it;
• request a copy;
• request that it be supplemented or corrected;
• request that its collection, processing or use be stopped;
• request its deletion.

Send requests through our support channels or by email at contact(at)feeotter.com ; we will first verify your identity. We will respond within the time limits set by applicable law or, where none applies, generally within 30 days, which may be extended with reasons. We may charge the necessary cost of providing copies where the law permits, and may refuse deletion or cessation where retention is required by law or necessary to perform our contract, with reasons.

Providing personal data is your choice. Without login data, an exchange UID or withdrawal details, however, we cannot create your account, bind rebates, settle or pay out rebates, or provide related services.

• Essential cookies keep you logged in, remember your language and support other core functions.
• Analytics: we use Google Analytics 4 and Cloudflare Web Analytics to understand site usage. These services may collect browsing data through cookies or similar technologies and handle it under their own privacy policies.

You can refuse or delete cookies in your browser settings, though some features such as login may then not work properly.

We and our cloud and analytics providers may process and store data outside the country or region where you live, so your personal data may be transferred across borders. We choose providers with appropriate security and comply with the requirements of applicable law on cross-border transfers.

• The whole site uses HTTPS encryption.
• Database access is controlled and limited to staff with a business need, with least privilege; public pages show only aggregate data that does not identify individuals.
• We do not hold your exchange assets and do not collect passwords or keys that could move them.

No transmission or storage is completely secure. Keep your login method safe and watch out for scams impersonating us.

If personal data is stolen, leaked, altered or otherwise compromised, we will investigate, notify you appropriately and take the measures required by law.

The Services are only for users aged 18 or over. We do not knowingly collect data from minors and will delete it if we find it.

Rebate binding is reviewed automatically: after the daily refresh of the previous day’s data, UIDs with fees on the previous day are approved automatically. If you disagree with an automated result, contact support for a manual review.

The site includes links to or services from exchanges, Google, Telegram, QQ, Threads, X and others. Data you provide to them is handled under their privacy policies, not this one.

We may revise this policy at any time by publishing the revision and its effective date on the site, and will try to notify you appropriately of changes that materially affect you.

For questions or requests about this policy or your personal data, contact us through the support channels published on the site (Telegram, QQ) or by email at contact(at)feeotter.com .